cbjai Frequently Asked Questions
Account, payments, games, bonuses and security — find answers to all your questions right here.
cbjai is one of the most trusted online casino and betting platforms for players in Bangladesh. On this FAQ page we have provided detailed answers covering everything from opening an account to deposits and withdrawals, game rules, bonus terms and conditions, and responsible gaming. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always available to help.
Account and Registration
To open an account at cbjai you need an active mobile number, an email address, and your correct name and date of birth. The registration process is simple and takes just a few minutes. Please note that cbjai is only for people aged 21 and above.
No, each person may only use one cbjai account. Creating more than one account under the same person's name goes against our rules. If multiple accounts are detected, they may be suspended or closed and any related bonuses may be forfeited.
To log in to cbjai, go to our cbjai Login page and sign in with your registered mobile number or email and password. If you forget your password, use the "Forgot Password" option — you can recover it via SMS or email.
To verify your account at cbjai, you need to submit a clear photo of your National ID (NID) or passport along with a selfie. The verification process is usually completed quickly. Withdrawals from a properly verified account are processed more smoothly.
Yes, some account details can be changed. However, for security reasons, changes to sensitive information may require help from our support team. For any changes, contact our 24/7 live chat — our Bengali-speaking team will assist you.
Deposits and Withdrawals
Funds deposited to cbjai via bKash are usually credited to your account instantly. The balance updates within a few minutes after the transaction is complete. If there is any delay, contact our 24/7 live chat.
The minimum deposit amount at cbjai for all methods is ৳300. The minimum withdrawal amount is ৳500. This applies to all methods — bKash, Nagad, Rocket and Upay. For details on maximum limits, please see our terms and conditions.
Yes, cbjai supports all major mobile banking services in Bangladesh. You can easily deposit and withdraw using bKash, Nagad, Rocket and Upay. The minimum deposit for each method is ৳300.
Withdrawal requests from cbjai are usually processed within 10 to 45 minutes. Withdrawals from properly verified accounts are faster. If your account is not verified or additional security checks are required, there may be a slight delay.
cbjai does not charge any additional transaction fees of its own. However, mobile banking services like bKash, Nagad or Rocket may apply their own charges according to their policies. Make sure you are aware of the relevant service charges before making a transaction.
A withdrawal request that is already being processed generally cannot be cancelled, but if you get in touch before processing has started there may be a chance to cancel. Submit your withdrawal request with accurate details and contact our live chat immediately if you have any issues.
Games and How to Play
To bet on BPL matches, go to the cricket section of cbjai. You can place bets before the match starts or while it is live. There are markets for match winner, toss, top run scorer and much more. Odds change quickly in live betting — make your decision in time.
Yes, all slot games at cbjai are fully optimised for mobile. You can play directly from the browser on any Android or iOS smartphone without installing any app. Enjoy all the popular games from PG Soft, Pragmatic Play and JILI straight on your mobile.
RTP (Return to Player) is a theoretical percentage that indicates how much of total bets a game returns to players over the long term. It is a long-term average — results in any individual session can differ from this figure. A higher RTP generally indicates a lower house edge for that game.
cbjai's live casino section features live dealer games from top providers such as Evolution Gaming and Ezugi. You can play Live Roulette, Baccarat, Blackjack, Sic Bo and many more games with real dealers — the experience of a real casino from home.
Yes, all games at cbjai run on software from trusted providers. Slots and table games use RNG (Random Number Generator) technology, which keeps every result completely random and unbiased. Fair play is a core foundation of our platform.
Aviator is a crash game developed by Spribe. A plane takes off and the multiplier keeps rising — you need to cash out before the plane crashes. If you cash out in time, you win according to that multiplier. Both strategy and patience are important in this exciting game.
Bonuses and Promotions
As a new member at cbjai you receive a 100% bonus on your first deposit — up to ৳8,000. That means if you deposit ৳8,000 you get an additional ৳8,000 bonus, giving you a total of ৳16,000 to start playing with. A 10x wagering requirement applies to this bonus.
A wagering requirement is the condition that must be met before bonus funds can be withdrawn. cbjai's welcome bonus carries a 10x wagering requirement. This means if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before you can withdraw. This is a comparatively low requirement within the industry.
Your VIP status at cbjai increases automatically the more you play. There are four levels: Bronze — weekly cashback of up to 0.2%; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0% cashback. Higher levels come with more benefits, special offers and personalised support.
Yes, cbjai VIP members receive cashback on their eligible losses every week. Cashback is credited to the account on a set day each week. The cashback amount varies by VIP level and is received directly as account balance.
Yes, cbjai offers special promotions and bonus offers during various festivals and sporting events including Eid, Pohela Boishakh, and the IPL and BPL seasons. Check our promotions page regularly for these offers and stay updated with cbjai announcements.
Safety and Responsible Gaming
cbjai uses SSL encryption technology to keep all your personal and financial information secure. Data stored on our servers is protected with advanced security protocols. Your payment information is never shared with third parties.
Yes, cbjai takes responsible gaming very seriously. You can temporarily close your account for a set period or apply for permanent self-exclusion if you wish. For full details on this feature, please visit our responsible gaming page.
cbjai is only for people aged 21 and above. This age limit is strictly enforced to protect minors. Age is confirmed during account verification. If you use your account on a shared device, always make sure to log out.
If you notice any suspicious activity on your account, contact our 24/7 live chat immediately or email us at [email protected]. Our security team will investigate quickly and take the necessary steps. Change your password right away.
Signs of gambling addiction include: playing beyond your budget, placing more bets to recover losses, hiding it from family and friends, and falling into financial difficulty. cbjai supports responsible gaming. For more information, visit our responsible gaming page.
cbjai's support team is available seven days a week, 24 hours a day, offering service in Bengali via live chat. You can also reach us by email at [email protected]. Live chat is the fastest way to get a response — feel free to contact us with any issue.
Still have questions?
Our Bengali-speaking support team is with you 24/7 — always ready to answer any question you have.
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