cbjai Privacy Policy — Your Information Is Our Responsibility

Last Updated: January 2026

1 Introduction and Purpose

cbjai ("we", "our", or "platform") operates a safe and trusted online entertainment platform for users in Bangladesh. This privacy policy describes in detail our approach to collecting, using, storing, and protecting the personal information you provide while using our services.

We believe your privacy is a fundamental right. That is why cbjai always manages your information while maintaining the highest security standards. By reading this document, you will learn what information we collect, why we collect it, and how your information is kept secure.

This privacy policy should be read together with cbjai platform's Terms and Conditions. Both documents complement each other and together form the overall framework for using our services.

2 Information We Collect

We collect only the information necessary to provide our services. The different types of information are described below:

2.1 Information You Provide Directly

When you create an account on cbjai or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• bKash, Nagad, Rocket, or Upay number (for transactions)
• Identity verification documents (national ID card or passport)
• Bank account details (where applicable)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages viewed
• Login and logout times
• Cookies and similar tracking data

2.3 Transaction-Related Information

We store your deposit and withdrawal records, bonus claim history, and gaming activity data on secure servers. This information is used solely for account management and dispute resolution.

3 Purpose of Using Information

cbjai uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
• Age and Identity Verification: To ensure services are provided only to those aged 21 and above.
• Security and Fraud Prevention: To prevent unauthorized access to accounts and financial fraud.
• Customer Support: To resolve your questions and complaints.
• Responsible Gaming: To monitor your gaming behavior, identify problematic patterns, and provide assistance.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve the functionality of our platform and the user experience.

4 Cookies and Tracking Technologies

The cbjai website uses cookies. Cookies are small text files stored in your browser. They help us remember your preferences and improve the functionality of the site.

4.1 Types of Cookies

• Essential Cookies: Required for the core functioning of the platform — these cannot be disabled.
• Functional Cookies: To remember your preferences (such as language selection).
• Analytics Cookies: To collect site usage statistics, which help us improve our services.

You can disable cookies from your browser settings, but doing so may affect some features of the platform from working properly.

5 Data Sharing and Disclosure

cbjai never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Only the necessary information is shared to complete transactions through bKash, Nagad, Rocket, and Upay.
• Service Providers: Technology service providers acting on our behalf, who operate under strict confidentiality agreements.
• Legal Requirements: To respond to court orders or legally mandated requests.
• Fraud Prevention: To relevant authorities to assist in financial crime investigations.
• Corporate Changes: In the event of a business merger or acquisition, the data protection standards will remain the same.

6 Data Security Measures

cbjai follows the highest industry security standards to protect your information. Our security framework protects your data in the following ways:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent over an encrypted connection.
• Data Encryption: Stored sensitive information is protected through strong encryption algorithms.
• Access Control: Only authorized personnel can access specific data.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.
• Two-Factor Authentication (2FA): Available as an additional security layer for your account.

Please keep in mind that no method of transmitting information over the internet is completely 100% secure. We make every effort to protect your information, but to ensure full security you must also keep your password confidential and make sure to log out after using an unfamiliar device.

7 Data Retention Period

cbjai retains your personal information only for as long as necessary to provide services and meet legal obligations. General guidelines are as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period as required by law.
• Transaction Records: Financial transaction data is retained for the period specified under applicable law.
• Log Files: Technical logs are generally retained for up to 90 days.

After the specified period, data is securely deleted or anonymized.

8 Your Rights

cbjai recognizes and respects the following rights you have regarding your information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will respond to your request within 30 business days.

Please note that some information may not be possible to delete due to legal obligations, fraud investigations, or legitimate business reasons.

9 Protection of Minors' Information

cbjai strictly prohibits providing services to anyone under the age of 21. Our platform does not knowingly collect information from any minor. Providing identity documents for age verification at the time of registration is mandatory.

If you become aware that a minor is using our platform, please notify us immediately at [email protected].

10 Third-Party Links and Services

Our platform may contain links to other websites. These external sites have their own privacy policies and cbjai is not responsible for them. When you visit a third-party site, you are advised to read their privacy policy.

Payment services such as bKash, Nagad, Rocket, and Upay have their own privacy policies. Your information is transferred to these payment providers solely to complete transactions, and they manage that information according to their own policies.

11 Policy Changes

cbjai may update this privacy policy from time to time. For important changes, we will send a notification to your registered email. The new version of the policy will be marked with a "Last Updated" date at the top of the page.

Continued use of the platform after an update will be considered acceptance of the revised policy. You are therefore advised to review this page regularly.

12 Applicable Law and Jurisdiction

This privacy policy has been prepared in accordance with international data protection standards and the applicable laws of the jurisdiction in which cbjai operates. For any dispute or complaint, an attempt should first be made to resolve it through cbjai's customer support team.